Hiện ở Việt Nam, dịch vụ Khách hàng bí ẩn còn khá mới mẻ, tuy nhiên cũng có những công ty cung cấp dịch vụ này theo nhu cầu phát triển của thị trường có thể kể ra:
Có thể tóm gọn công việc của một Mystery Shopper là bạn được trả công cho những trải nghiệm, những đánh giá thực tế của bạn về sản phẩm và dịch vụ đang được khảo sát.
“A Mystery Shopper is sent to an outlet to purchase particular items or observe specific aspects about a company’s product or service offerings. For example you may go to a fast food shop or a gourmet restaurant to have a meal one day, but be asked to observe the service at a cinema or bank on your next assignment. In the process of a Mystery Shopping assignment, you are required to make note of very specific elements of your entire experience, be it about products or services.
After you have completed your assignment, you are required to fill out a detailed questionnaire providing answers to all the things you noticed when you went shopping. Did the waiter serve you within 5 minutes of being there? Did a shop assistant inform you about the special discount offer that month? For filling out answers to questions like these, and for going undetected in the store, you will be paid a fee for your Mystery Shopping services.
Mystery Shopping is conducted by companies and service professionals who wish to check on their services, quality, personnel and operations. Essentially, it is a quality control measure to improve the quality of services across service oriented businesses everywhere. In the end, our clients rely on INTERNATIONAL SERVICE CHECK to provide professional and discreet Mystery Shopping reports to help them improve their services and performance. Mystery Shopping is a serious business and our Mystery Shoppers are expected to be highly observant as well as attentive to detail.”
Theo International Service Check