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Customer Service Training Cource

06 Sep

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.

1. Customer Service Training Cource

    Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business. This free online course from ALISON introduces the basic concepts of customer service and then delves into effective customer service techniques and practice. Learners will gain a thorough knowledge and understanding of the important aspects of customer service and become confident in their handling of enquiries, complaints, and communications. This course is ideal for anyone who deals directly with a business’ or organisation’s customers.

http://alison.com/courses/Customer-Support-Training
2. Customer Service Cource

You learn directly by click this link and find Customer Service Cource – Communicating

http://www.aweber.com/z/c/?yzctwmlsbq7obhadu07vg5ps7ua2hp2db2tty036mg==8679

Or making your by your own with registration following this website:

http://www.e-learningcenter.com/free.htm

Servicing a customer is a part of every purchase and interaction with internal and external contacts. It can last a few seconds up to hours. So if we all do it and experience it everyday in almost everything we do, why isn’t good customer service the norm?

We all have stories about when we were treated exceptionally well or extremely poorly. We tend to share these extraordinary stories with others. We all know that word of mouth marketing can be the absolute best advantage, or the worst drawback for a company.

Warren Buffett said it best: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. “

I hope that you will like this course.

Sincere.

 
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Posted by on Tháng Chín 6, 2011 in Business, E-learning (Free)

 

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